Change Manager Training
Change Management is one of the more complex processes that the ITRP service supports. Change managers can be responsible for coordinating the changes of one or more services.
To determine when a Change record should be registered to coordinate the implementation of a change, organizations are advised to apply the following rule.
A change must be registered for each change that causes:
- a service to become unavailable or degraded during service hours,
- the functionality of a service to become different for its users, or
- the configuration management information registered in the IT service management application to require an update.
In addition, change managers may be asked to register changes to help coordinate complex activities even when the conditions above are not met.
Upon completion of this training module, you will be able to use the ITRP service to coordinate changes by registering changes and relating tasks to them. In addition, you will have learned how you can minimize the administrative effort that is required from you to manage your changes. The most important features ITRP offers to minimize the amount of administration required from change managers are the ability to maintain change templates and tasks templates, as well as the ability to define automated workflows by linking tasks to each other.
Approximate duration: 4 hours
It is important to note that this training module assumes that you have already completed the ITRP Specialist Training.