Welcome to the ITRP training modules. The training modules allow users to get comfortable with ITRP in a structured and efficient manner. Users only need to follow the modules for the roles they fulfill within the IT organization.
- Specialist Training
- Service Desk Analyst Training
- Problem Manager Training
- Change Manager Training
- Configuration Manager Training
- Service Level Management Training
- Integrations Workshop
To start, select one of the modules above and go through its exercises. New users are encouraged to start with the Specialist Training, which explains the basic functionality of the ITRP service.
Separate instances of the ITRP service are available at itrp-demo.com to allow you to complete the training exercises using the application. If you do not yet have access to an ITRP instance, you can request your own instance by sending an email to firstname.lastname@example.org.
If you are not looking for a structured training course right now, then perhaps the Quick Start Guide provides a useful alternative.