Service Desk Analyst Training

Service Desk Analyst Training

Introduction

Service desk analysts use the ITRP service primarily to support the following activities:

Upon completion of this training module, you will be able to use the ITRP service to perform all these activities. In addition, you will learn how to maintain request templates to make the registration of frequently submitted requests easier.

Approximate duration: 4 hours.

Approximate duration:  4 hours

It is important to note that this training module assumes that you have already completed the ITRP Specialist Training.

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