ITRP Quick Start Guide

ITRP Quick Start Guide

Below you will find a list of things that are helpful to know before you start using ITRP. Each topic has a short video that you can start by clicking on it.

If you would rather go through a more structured and detailed training, then the best place to start is the Specialist Training.

Reviewing Your Inbox

Reviewing Your Inbox

Once you are logged in, you are taken to your inbox. Your inbox provides a prioritized overview of your assignments.

Accepting an Assignment

Accepting an Assignment

You can accept an assignment from your inbox using the Accept button.

Declining an Assignment

Declining an Assignment

It is also possible to decline an assignment. You can use the Decline button for that.

Opening Related Records

Opening Related Records

After you have selected a record, you can open other records that are related to it.

Changing Your Team's Coordinator

Changing Your Team’s Coordinator

Every specialist can select the coordinator of his or her teams.

Acting as Team Coordinator

Acting as Team Coordinator

A team coordinator distributes the workload of the team among the team’s members.

Submitting a Request

Submitting a Request

Specialists can also use the Service Desk console to submit a request for themselves.

Looking Up Records

Looking Up Records

Go to the Records console to look up a specific record.

Filtering and Searching

Filtering and Searching

Enter one or more words in the Search box to filter the records in a view. Press the Enter key to start a complete search through all records.

Filtering and Searching

Using the Online Help

Learn how to get the most out of ITRP in the online help.

Is the topic you are looking for not listed? Please let us know by sending an email to support@itrp.com. Your feedback will help us perfect this guide.